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Frequently Asked Questions
How can I determine the right size when shopping online?
Most online fashion stores provide detailed size charts for each garment, including measurements for bust, waist, hips, and length. It's important to take your own measurements and compare them with the size chart to ensure a proper fit. Additionally, many stores offer size recommendations based on customer reviews, which can be helpful in making your decision.
At Tiventi, we understand the importance of finding the perfect fit, which is why we provide a dedicated page for our size guide. This resource offers comprehensive information on how to measure yourself accurately and interpret our size charts effectively, ensuring that you can shop with confidence and find the ideal fit for every item in your wardrobe.
What is the return policy for items purchased online?
Return policies vary among online fashion stores, but most offer a window of time within which you can return or exchange items, typically ranging from 14 to 30 days from the date of purchase. It's essential to review the store's return policy before making a purchase, especially for conditions or exceptions like final sale items or non-returnable items such as intimate apparel.
At Tiventi, we aim to ensure your complete satisfaction with every purchase. That's why we invite you to check our policies pages for detailed information on our return and exchange policies. We believe in transparent, customer-friendly policies to make your shopping experience as seamless as possible.
How long does shipping take for online orders?
Shipping times depend on various factors, including your location, the shipping method selected, and the store's processing time. Many online fashion stores offer both standard and expedited shipping options. Standard shipping generally takes 3 to 7 business days within the same country, while expedited shipping is available for quicker delivery, typically within 1 to 3 business days.
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Are online payments secure?
Reputable online fashion stores use secure payment methods to protect customer information. Look for websites with encryption technology like SSL (Secure Sockets Layer), which ensures that your personal and financial details are safeguarded during checkout. Trusted payment gateways, such as PayPal or major credit card providers, also add an extra layer of security for online transactions.
At Tiventi, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
